We hope that you are delighted with your purchase from Ulla. However, if you would like to return any items or your purchase is unsuitable, we are happy to provide a refund or exchange (excl any delivery charges) assuming that the goods are still in their original packaging and in a fully resalable condition. Just send them back to the address below up to seven days after delivery, and we will refund directly back to your credit card.

Ulla
130 West Blackhall Street
Greenock
Scotland
PA15 1XR

Please note that due to hygiene reasons we are unable to accept returns on body jewellery or earrings for pierced ears.

If returned goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. If returning by post, the parcel and its contents are your responsibility until they are received at our distribution centre. The cost of returning the goods (unless damaged or faulty - please see below) is at the consumer's expense. This does not affect your statutory rights. We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. Ulla is not responsible for returned goods being lost or damaged in transit.

Damaged / faulty goods

In the unlikely event that your order arrives damaged, please email info@ullajewellery.co.uk or call 01475 799700. We will then arrange for a collection of the goods (or arrange for you to return the goods at our cost) and organize a replacement to be sent out to you at the earliest opportunity.