Ulla Jewellery of Greenock request that you read the following terms and conditions, we will always try our utmost to meet your expectations with regard to service and the supply of goods, should we fail to meet your requirements please do not hesitate get in touch sales@ullajewellery.co.uk.

Terms and conditions are a legal requirement and apply to the use of this Website. If you choose to use our service (and we hope you do) you are agreeing to be bound by our terms and conditions.

This site is owned and operated by Lowcourt Limited who trade as Ulla Jewellery ("Lowcourt Limited", "we" or "us"). Registered office: Henderson & Co, 73 Union Street Greenock, PA16 8BG

Trading address 130 West Blackhall, Street Greenock. VAT number 877 8405 70. Lowcourt is Registered in Scotland 280972

If you need to get in touch about any matter in connection with this web site or our business in general email us at sales@ullajewellery.co.uk.

Privacy Policy

Ulla is committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998. We do not pass your personal information on to third parties. All transactions that you initiate with Shades of Time on this web site are confidential. Your name will not be added to any third party mailing lists.

The Data Protection Act

Under the terms of the Data Protection Act 1998, we have a duty to protect any information we collect from you. It will not be disclosed to any other organisation unless you give explicit permission, or there is a legal obligation to do so. We collect information about you for two main reasons:

• To process your online order.
• To provide you with the most efficient possible service.

The information collected will be used to personally keep in touch and let you know of any offers, sales or promotions that Ulla are carrying out (if you have selected to receive these emails / newsletters).

Right to request information

You have a right to request a copy of any personal data held by Ulla at any time, in order to check its accuracy. If you wish to do this, please write (explaining that your interest is in personal data maintained by Ulla to:

Ulla
130 West Blackhall Street
Greenock
Scotland
PA15 1XR

Changes to this policy

This privacy policy will change from time to time as we develop the range of services on the website. When this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties. You should always check the privacy policy before using this site, even if you have visited it in the past. This ensures that you will be aware of any changes. Changes to our privacy policy do not affect information we already hold about you.

Delivery

For the majority of deliveries we use Parcel Force.

We cannot and do not guarantee delivery times as the physical delivery is not within our control, although we do use what we consider to be the best available service. If you require a precise delivery time or require an overnight delivery we are more that happy to organize this at your cost which will depend on the weight of the item being dispatched and most importantly the time your order is received.

If you are unable to accept the delivery it is your responsibility to arrange the collection of the goods form the delivery companies holding depot. We will not accept any costs relating to the transfer, collection or re-delivery of any item.

You should make certain that your address is entered correctly including your post code - if you have a delivery address which may create difficulty for the courier please let us know and we will pass on your instructions.

Delivery Charges:

UK Mainland FREE

UK Non Mainland £ 5.00

Europe £ 7.50

Worldwide £15.00

We aim to deliver goods within a period of three to five working days from the date of your order. We do not refund delivery costs unless items are faulty to avoid returns we do inspect items prior to delivery to ensure quality standards are met.

Payment

Credit Card payment is taken when the 'Submit Order' button is clicked on the Payment page. All orders are accepted at our discretion, in the majority of circumstances the authorisation of a credit card payment constitutes acceptance. All normal costs associated with a retail transaction and deliveries are defined within the web site and terms and conditions.

Stock Availability

We endeavour to make our 'in stock' quantities published on this site as accurate as possible; therefore it is unlikely that we will not be able to fulfil your order however we acknowledge that errors occasionally do occur therefore the final sale of all items is naturally subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Acknowledgment and Dispatch/Acceptance of your Order

Our credit card system is secure utilising one of the most current fraud prevention systems; we therefore reserve the right to refuse an order for any reason which may be brought to our attention by any third party including a credit checking agency.

We will provide you with a step by step email service in regard to the processing and dispatch of your order.

Notification of dispatch constitutes acceptance of your order.

Cancellation Rights

We will accept the cancellation of an order up tofourteen days from the order delivery date.

Refunds

We hope that you are delighted with your purchase from Ulla. However, if you would like to return any items or your purchase is unsuitable, we are happy to provide a refund or exchange (excl any delivery charges) assuming that the goods are still in their original packaging and in a fully resalable condition. Just send them back to the address below up to seven days after delivery, and we will refund directly back to your credit card.

Ulla
130 West Blackhall Street
Greenock
Scotland
PA15 1XR

Please note that due to hygiene reasons we are unable to accept returns on body jewellery or earrings for pierced ears.

If returned goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. If returning by post, the parcel and its contents are your responsibility until they are received at our distribution centre. The cost of returning the goods (unless damaged or faulty - please see below) is at the consumer's expense. This does not affect your statutory rights. We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. Ulla is not responsible for returned goods being lost or damaged in transit.

Damaged / faulty goods

In the unlikely event that your order arrives damaged, please email info@ullajewellery.co.uk or call 01475 799700. We will then arrange for a collection of the goods (or arrange for you to return the goods at our cost) and organize a replacement to be sent out to you at the earliest opportunity.

Accuracy of Content

We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. Colours represented on this web site are as accurate as is possible, the reproduction or display of colours on your monitor will vary by manufacturer and your own chosen settings, and we therefore cannot be responsible for any difference in visual representation.

Damage to your Computer

We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Use of Pictures

Please do not use pictures from this site without our written consent. If you choose to use pictures without our consent for any purpose we reserve the right to charge a fair commercial rate for this service on a daily basis. Your use of pictures is deemed to be acceptance of our right to charge and as such is not negotiable .