Ulla Jewellery of Greenock request that you read the following terms and conditions, we will always try our upmost to meet your expectations with regard to service and the supply of goods, should we fail to meet your requirements please do not hesitate get in touch sales@ullajewellery.co.uk.

Terms and conditions are a legal requirement and apply to the use of this Website. If you choose to use our service (and we hope you do) you are agreeing to be bound by our terms and conditions.

This site is owned and operated by Lowcourt Limited who trade as Ulla Jewellery ("Lowcourt Limited", "we" or "us"). Registered office: Henderson & Co, 73 Union Street Greenock, PA16 8BG

Trading address 130 West Blackhall, Street Greenock. VAT number 877 8405 70. Lowcourt is Registered in Scotland 280972

If you need to get in touch about any matter in connection with this web site or our business in general email us at sales@ullajewellery.co.uk.

Delivery

For the majority of deliveries we use Parcel Force.

We provide a delivery service to households within the U.K. mainland only. Without exception we will not deliver to P.O boxes.

We cannot and do not guarantee delivery times as the physical delivery is not within our control, although we do use what we consider to be the best available service. If you require a precise delivery time or require an overnight delivery we are more that happy to organize this at your cost which will depend on the weight of the item being dispatched and most importantly the time your order is received.

If you are unable to accept the delivery it is your responsibility to arrange the collection of the goods form the delivery companies holding depot. We will not accept any costs relating to the transfer, collection or re-delivery of any item.

You should make certain that your address is entered correctly including your post code - if you have a delivery address which may create difficulty for the courier please let us know and we will pass on your instructions.

All orders are subject to a delivery charge of £5.00, the delivery charge is set at £5.00 regardless of the quantity of items ordered. Orders with a value of more than £150.00 are delivered free of charge.

We aim to deliver goods within a period of three to five working days from the date of your order. We do not refund delivery costs unless items are faulty to avoid returns we do inspect items prior to delivery to ensure quality standards are met.

Payment

Credit Card payment is taken when the 'Submit Order' button is clicked on the Payment page. Unfortunately we are unable to accept credit cards registered to addresses outside UK regardless of the final delivery address. All orders are accepted at our discretion, in the majority of circumstances the authorisation of a credit card payment constitutes acceptance. All normal costs associated with a retail transaction and deliveries are defined within the web site and terms and conditions.

Stock Availability

We endeavour to make our 'in stock' quantities published on this site as accurate as possible; therefore it is unlikely that we will not be able to fulfil your order however we acknowledge that errors occasionally do occur therefore the final sale of all items is naturally subject to availability. We will inform you as soon as possible if the goods you have ordered are not available.

Acknowledgment and Dispatch/Acceptance of your Order

Our credit card system is secure utilising one of the most current fraud prevention systems; we therefore reserve the right to refuse an order for any reason which may be brought to our attention by any third party including a credit checking agency.

We will provide you with a step by step email service in regard to the processing and dispatch of your order.

Notification of dispatch constitutes acceptance of your order.

Cancellation Rights

We will accept the cancellation of an order up to seven working days from the order delivery date. We will only accept cancellation in writing.

Refunds

Where a refund is required you will be responsible for the return of goods to us, we will not accept any cost involved in the return unless we have made an error or the goods are faulty.

Please do not return goods without obtaining proof of posting; you should also consider insurance for the goods being returned as we will not accept liability or any cost associated with items being lost in transit.

Naturally we cannot provide a refund for goods until they are in our possession, you should note that we will not refund for items which have been badly handled or damaged as a result of poor packing on your part, unfortunately this is non negotiable.

All refunds will be made to the purchasing credit card without exception; we will carry out this refund as quickly as possible. Please note that the refund of money to a credit card is not instantaneous this is not within our control.

Accuracy of Content

We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website. Colours represented on this web site are as accurate as is possible, the reproduction or display of colours on your monitor will vary by manufacturer and your own chosen settings, and we therefore cannot be responsible for any difference in visual representation.

Damage to your Computer

We shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Use of Pictures

Please do not use pictures from this site without our written consent. If you choose to use pictures without our consent for any purpose we reserve the right to charge a fair commercial rate for this service on a daily basis. Your use of pictures is deemed to be acceptance of our right to charge and as such is not negotiable .

Please do not use pictures from this site without our written consent. If you choose to use pictures without our consent for any purpose we reserve the right to charge a fair commercial rate for this service on a daily basis. Your use of pictures is deemed to be acceptance of our right to charge and as such is not negotiable .