This is Customer Service at it's best......if only all shops were as nice as you, all you need to do now is sell wine and I wouldnt have to shop anywhere else :-)
Everyone at ulla are friendly and helpful.
I am delighted with the superb customer service I have received from Ulla and would shop again with you if I'm looking for something special. I thank you for your time and help. Heather, Paisley.
Really impressed by the postal service - ie free postage and how quick the order came.
Honestly, if only the rest of the shops in the town, regarding customer care and quality goods, where like your shop, if only. Staff and quality goods and asking for feedback, believe me, this is the best shop to shop in in the greenock town, in every way! Thank you to all the staff at Ulla.
Excellent all-round service. When I emailed a few days after placing my order (as it had not updated on your website) I had a reply within half an hour informing me that the order HAD been dispatched, but for some reason had not updated on your website. However, the item arrived within the next day or two and it was gorgeous (Miss Dee Milano bracelet!). It is a present for my niece's 18th birthday, but I love it so much I am hoping to order one for myself within the next week or two! Excellent site, excellent service....no complaints here!
excellent service, necklace exactly as described.... linda , falkirk
Very helpful and informative
“Easy to navigate site with clear pictures of products to view. I also spoke to a member of staff on the phone when I rang to inquire about delivery times and she was extremely helpful and friendly. My item arrived within 48 hours. Great service!”
Lauren, Dundee, October 2011
“Very helpful and informative”
“Very nice web site !”
“Excellent service, loved your jewellery!”
“Excellent service and items were nicely wrapped with gift boxes provided . Great that its free delivery.”
“A very easy transaction.”
“Both online and telephone experiences were clear and helpful.”
“Website is clearly laid out and photos and descriptions are accurate. Ulla operates efficiently and feedback is prompt.”
“Very good service and item arrived quickly, would deal with you in the future. Thanks again.”
“Usually pop in for gifts at christmas and birthdays, could'nt believe that I bought a gift online and was delivered the same day personally, amazing...great shop and will be back”
Jim from Greenock June 2011
"I found your ordering process very easy to use and I was impressed with how quickly the it arrived. I was particularly looking for a Miss Dee necklace and searched the web for suppliers and Ulla came up sothat is how I found out about you. I have bookmarked your site in case I want to perhaps search for a gift for someone in the future." Carol, Dundee
"Love my jewellery and really appreciated the phone call and e mail to in form me of differingcolours to enable me to amend order. Excellent friendly servicewhich really impressed me.Thank you" Kathleen ,Kilmarnock, June 2011
"When I went on your website specifically to find a pink trunkie, I indeed found the product butthere was no way of ordering. I therefore, emailed you and was
pleased with the prompt reply."
"Fantastic service, pleasant and helpful staff and my last order was a glass item and it was hand
delivered. Website great idea as it isn't always possible to get to the shop." Michelle, Greenock. June, 2011
"Very speedy service" June, 2011
"I had ordered a necklace for a friends bday and the clip was broken, i got in touch and Ulla were
very quick to respond and i sent the necklace back and got a
replacement within a couple of days as well as my postage for the
return. Very impressed with the service and communication. Thank
you very much!" May, 2011
"I was very pleased to find there was a website/facebook page for Ulla, i have checked online in the past and didn't find it before. It's a crackin shop & the staff & service is great thanks :)" Liz., May 2011
"Delighted with my purchase, and first class delivery service also"
"Website is well set out and easy to use, everything looks great."
"Have used Ulla many times, service is always good really appreciate
wrapping/finishing especially if it is a gift."
Maureen, April 2011
"Have had lots of compliments about my necklace.Will definitely buy again!"
Margaret, April 2011
"I have purchased from Ulla on several occasions, both personally and via the internet.
On every occasionI have been delighted with the personal service they provide.
My purchases have been beautifully wrapped and delivered.
I have never been disappointed and always recommend Ulla to my friends
You will NOT be disappointed if you make a purchase."
"Items ordered were delivered very promptly, including a requested exchange"
"Fast service with a smile"
"I had ordered jewellery for an xmas present and was concerned it wouldnt arrive in time.
I called your offices and the staff were extremly friendly and called me back within 10
minutes to confirm delivery times."
"The only point I would make is :the item I bought showed a stock of one, immediately on putting it
into my basket the stock reduced to 'out of stock' - I had to ring to
be sure the reason for this was that it was in MY basket and no one
elses - nevertheless the young lady was very pleasant, efficient and
" Web site easy to navigate...ordering process easy.Completely satisfied customer.
Thank you "
"Quick service and wellpackaged. Very pleased with product"
"Had lots of compliments about my necklace
Will definitely buy again!
Margaret, April 2011"
"My purchase was faulty which can happen.
Ulla responded quickly to me and I had a replacement within a week and I am very happy with
"It's great you provide free delivery rare these days, even better if you provide a tracking
number, thanks for the wonderful bracelets."
(If you ever want the tracking number for your parcel you can request it in the 'special instructions'
section when you're completing your order and we will email it to you
as soon as your parcel is posted!)
"Very good website and excellent service."
"Delighted with the fast efficient service!
And no postage!!
All your emails arrived, as did myhandbag this morning. Many thanks for your excellent service.
"Wonderful experience, i was delighted with my purchase which was delivered promptly . I ordered a
gift for a friend which arrived with her on time and beautifully
wrapped , she was delighted with her gift and the quality was
Would not hesitate to use site again .
Thank You Ulla!"
"I love going into Ulla shop andbrowsing website as the jewellery and bags are beautiful. I have
bought lots of jewellery and many people admire it when i wear it.
The staff are very friendly and helpful.The website is very
user friendly and i love looking at the "New @ Ulla"
section. I would definitely recommend Ulla and will continue to shop
with them. Thank you everyone at Ulla"
"I love the range of products thatyou offer. There is something for every price rangeand I
love the fact that you stock items that you would not normally find
on the high street, my bracelets are much admired!
My order arrived very quickly and was well wrapped. All in all, a pleasant online experience from
a company that clearly cares about its customer. Thank you"
"Thanks very much, the necklaceand bracelet arrived first thing!
It has been a pleasure to deal with you; I will be in to see you on our next trip to the West Coast"